FAQs bildungscampus.life

What is the bildungscampus.life platform?

bildungscampus.life​​​​​​​ is a campus-wide online platform and digital point of contact for the Bildungscampus location and its institutions. All information and topics concerning life on the campus are centralized, comprehensive, and kept up-to-date for you here.

Which information can I find here?

You can find tips on food & drink, an overview of news & events and information on the CampusCard services. Contact the campus service desk here too: This is the central point of contact for incident reports, matters concerning the CampusCard or general questions about the campus.

Who can register here?

The bildungscampus.life​​​​​​​ platform may be accessed by all Bildungscampus members of staff and students in possession of a personalized CampusCard.

How can I register/log in to the bildungscampus.life platform?

Upon registering for the first time, you will receive a registration email. Alternatively, registration may be initiated on the bildungscampus.life login page. During registration, details such as your matriculation or staff number and your institution will be requested. Moreover, since the CampusCard also serves as an ID card, a digital passport photo of you will be taken. For the identity check, please keep a valid photo ID at the ready, such as an identity card or passport.

If you already have an existing user account, your data was migrated to the new, campus-wide bildungscampus.life platform by the system on September 1, 2022 (previously PaymentPortal in bildungscampus.cards). Your login data remains unchanged. When you log in for the first time, we ask you to assign a new password.
Here to click instruction. 

Why is a picture for my CampusCard necessary?

The CampusCard is your ID Card on the Bildungscampus. By imprinting a photograph on your CampusCard it is clearly assignable to your User. Thus, misuse of your identity by another person can be ruled out. The photo can be managed in your User Account on bildungscampus.life​​​​​​​.

How do I create a photo for my CampusCard?

When registering for the first time on bildungscampus.life​​​​​​​ you will be asked to go through the Video-Ident procedure or to perform a manual photo upload. Afterwards the photo can also managed in your User Account on bildungscampus.life.

There are two ways to create the photo:

  1. Video-Ident procedure
    You can go through the Video-Ident procedure comfortable from home. All you need is a valid photo ID, such as an ID card or passport, and a device with a camera. Different parameters are used and calibrated for the digital identity check. The photo takes in the course is used to print on your CampusCard.
  2. Manual upload
    If you decide against the direct verification option via Video-Ident procedure, you also have the option to perform a manual photo upload. The admission must then be confirmed by your responsible institution on site before the CampusCard can be printed. After registration make an appointment with your secretary and bring a valid photo ID, such as an IC card or passport.

Which requirements do I have to meet to take a photo?

Ensure good lighting conditions and a neutral, bright background. For taking the photo you need a device with a camera. Please have a valid photo ID, such as an ID card or passport, ready for digital identification.

Which browsers are supported?

All internet-compatible browsers can be used to display the bildungscampus.life​​​​​​​ online platform.

Can the website be used with mobile devices?

The best display can currently be guaranteed by using the classical desktop view. We are already working on an optimized mobile view as well as other developments.

To which contact email address do I receive information from Bildungscampus, e.g., concerning my CampusCard or services?

The automated emails with important information are initially sent to your official email address at the educational establishment, institution, or company that you belong to on the Bildungscampus. It is also possible to lodge an alternative email address for notifications during the registration process as well as in your bildungscampus.life​​​​​​​ user account.

Where can I manage my user account?

You can find all details concerning your user account in the navigation bar at the very bottom. You can view and modify your data here (“Manage User Account”).

Where can I see which extended services I have agreed to?

You can find all details concerning your user account in the navigation bar at the very bottom. You can view and modify your registrations here (“Manage Registrations”).

How can I delete my user account?

If you, as a user, cancel your personalized CampusCard, then your user account will automatically be deleted after 90 days.

Where do I get a new password?

If you have forgotten your password for bildungscampus.life or you would like to reset it, you will find the “Password forgotten” button on the login page of the platform. You will receive an email containing a link to reset the password. The link is valid for 24 hours. Afterwards, you can assign your own password.
Here​​​​​​​ to click instruction.

I have questions about the registration process. Who should I contact?

Following the bildungscampus.life​​​​​​​ login, we have put together the most important information for you under the “CampusCard” menu point. Alternatively, you also have the option of contacting the campus service desk directly. If login is not possible, you will find a lot of information on our website or you can send an email to campuscard*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@mail.schwarz describing your request.

I have questions about my CampusCard. Who should I contact?

Following the bildungscampus.life login, we have put together the most important information for you under the “CampusCard” menu point. Alternatively, you also have the option of contacting the campus service desk directly. If login is not possible, you will find a lot of information on our website or you can send an email to campuscard*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@mail.schwarz describing your request. 

I have additional questions or topic-related suggestions concerning bildungscampus.life. Who should I contact?

Send your request under the heading “Marketing” to the bildungscampus.life​​​​​​​ campus service desk or send an email to marketing*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@bildungscampus.life

I have campus-/institution-related appointments or news that I would like to share. Who should I contact?

Send your request under the heading “News Center” or “Campus Calender” to the bildungscampus.life campus service desk or send an email with the appropriate subject to marketing*Den Text zwischen den * loeschen, dies ist ein Spamschutz*@bildungscampus.life

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