Bildungscampus Heilbronn: FAQ

FAQs

Answers, tips, notes – we have summarized all of the most frequent questions in our FAQs for you:

FAQs CampusCard - the central ard for the Bildungscampus
FAQs Payment with CampusCard - all about the payment functions of your CampusCard
FAQs Parking using the CampusCard - informations about parking facilities on the Bildungscampus
- Parking Facilities for studentens and staff - where you can park?
- Rates & Parking ticket - what are the parking rates?
- Payment - how do I pay in the parking facilities?
- Driving in and out - how do I access the parking facilities?
FAQs CampusRad - how does the us of CampusRad work
FAQs CampusStores - how can I shop in the shop.box

FAQs CampusCard

We have tried to cover many points in the FAQs at bildungscampus.life. However, if there are any open points, please contact the Campus Service Desk at bildungscampus.life or write to campuscard@mail.schwarz. Learn everything else here:

Basic

What is the CampusCard?

The CampusCard serves as an ID card for the Bildungscampus. (It is not a substitute for an official identity document. A photo ID must therefore always be carried in addition in order to identify oneself, for example at an exam.) It bears the logo of the issuing institution, a photograph, and the logo of the Bildungscampus. The information on the CampusCard also contains a unique campus ID assigned to every user. Depending on the institution and position, the CampusCard holder is assigned certain rights, such as access, via this campus ID. Primarily, the CampusCard thus fulfills access functions for buildings as well as credit and payment functions on campus. In this context, all discounts are saved to the user profile of the CampusCard, e.g., for the use of the canteen or the calculation of parking fees. It may also be used to borrow media in the library. Registering on bildungscampus.life is a prerequisite for using the CampusCard services. Passing on the CampusCard to third parties is not permitted.

What are the functions of the CampusCard?

The CampusCard provides users with various services: e.g., access, payment options and media lending. The CampusCard access function relates to the Bildungscampus buildings. Individual access to places relevant for the user is set up. The CampusCard provides entry to and exit from the Parkhaus Ost, Mitte and experimenta as well as the Parkplatz Ost depending on the user group. The discounted parking rates are billed via the CampusCard. In order to use the respective authorized parking facilities, the CampusCard user account must be registered, validated and topped up with credit prior to exit. All important information on the parking rates is summarized in the FAQs on Parking.

The other payment feature relates to the catering offers on the Bildungscampus. These include the canteen, the café and Campus Garden as well as numerous snack and drinks vending machines.

For residents of the student residence W27, the CampusCard also serves as a key card.

How do I obtain a CampusCard?

The CampusCard is issued to members of Bildungscampus staff by the employer. Each institution prepares and issues the CampusCard for its own students. Registering on bildungscampus.life is a prerequisite for preparing and using the CampusCard.
Important: The CampusCard must be validated on site on the campus before it can be used for the first time. As part of this validation, a validation period is defined which again activates the functions of the CampusCard. All CampusCard validation terminals can be found on the site plan in the “Service” section.

Where can I validate my CampusCard?

The CampusCard must be validated on site on the Bildungscampus before it can be used for the first time. As part of this validation, a validation period is defined which again activates the functions of the CampusCard. All CampusCard validation terminals can be found on the site plan in the “Service” section.

I have questions about the CampusCard. Where can I get in touch?

We have done our best to cover a lot of items in the FAQs on bildungscampus.life. If there are nonetheless still open items, please contact the campus service desk via bildungscampus.life or write to: campuscard@mail.schwarz. So that we can support you as best as possible, please briefly describe the facts and add your designated institution and your campus ID (10-digit code on the front of the card).

How do I top up my CampusCard?

The CampusCard may be topped up on bildungscampus.life in the “PaymentPortal” service area using PayPal, a credit card or SEPA direct debit scheme. In addition to the preferred payment method, an automatic top-up function for a certain threshold value can also be activated here (currently for SEPA direct debit). There are also top-up terminals on the Bildungscampus and in the Parkhaus experimenta which, depending on the terminal type, offer charging with cash or via the EC and credit card. All CampusCard top-up terminals can be found on the site plan in the “Service” section.

Note: If credit amounts to less than 3.00 euros, a notification will automatically be sent to the contact email address held for you.

Loss report

What do I do if I lose my CampusCard?

The CampusCard can be reported lost at any time via your user account on bildungscampus.life in the “Lost CampusCard” section. As such, the card is blocked and the printing of a replacement card is initiated. Please note: The printing of a replacement card may be subject to fees. If it is not possible to block the card via the platform, the loss of the CampusCard can also be reported to the issuing institution in exceptional cases. Blocking the card without delay is necessary to prevent unauthorized access and protect from misuse of credit and other functions. When the replacement card is issued, all settings including the previous credit balance are automatically transferred to the new card.

I have found a CampusCard. Where can I turn in the card?

The CampusCard can be handed in at any time to the reception desk of the Schwarz Campus Service at Bildungscampus 9 or dropped off in the mailbox there. If it is not possible to drop it off on site, you can send an email to campuscard@mail.schwarz with the following information: Institution, first and last names, and campus ID of the CampusCard found.

Guests & Use

What is the guest card?

In the canteen and café as well as at all snack and coffee vending machines on the Bildungscampus, cashless payment is made using the Bildungscampus CampusCard. Visitors to the campus may purchase a guest card against a deposit of 5.00 euros. This can be done at all CampusCard top-up terminals with cash and bank card payment, e.g., in the canteen, the LIV library or in the FORUM. Click here for all locations of the CampusCard top-up terminals: Site Plan.

Guest cards can be topped up with credit directly at the terminals. There, it is also possible to return the guest card and have the remaining credit and deposit amount refunded. The guest card can be used for payment at the above-mentioned catering services. Access or entry authorizations are however not set up on the guest card. It is neither possible to borrow media. Click here for The Terms of Use of the Guest Card.

I live in one of the student residences of the Studierendenwerk Heidelberg. May I pay for the services there using the Bildungscampus CampusCard?

No. The student residences are operated by the Studierendenwerk Heidelberg and are therefore not covered by the Bildungscampus CampusCard “virtual wallet”. In order to use the services of the Studierendenwerk Heidelberg, such as to pay for the use of the washing machines, you will receive a tenant’s guest card from your Contact Person.

FAQs Payment with CampusCard (Service area PaymentPortal)

On bildungscampus.life, the service area "PaymentPortal" provides everything you need to know about the payment functions of the CampusCard. Here you can check online the credit balance of your CampusCard, top-up (automatically) and call up an overview of current transactions. It is also possible to book parking tickets and download the corresponding receipt here.

FAQs Parking using the CampusCard

Various parking areas are available on the Education Campus depending on authorization. Discounted parking rates apply to CampusCard holders of the Bildungscampus. All important topics concerning parking areas, rates and entry & exit are summarized here.

Parking Facilities for students and staff

Where can students and staff of the Bildungscampus park at a discount?

On entry using the CampusCard, discounted parking is available to students in the Parkplatz Ost, Parkhaus Ost and Parkhaus experimenta parking facilities. The Parkhaus Mitte parking facilities are available to staff. Entry and exit as well as payment are effected via the credit balance on the CampusCard. The credit balance can be topped up online on bildungscampus.life or at the on-site top up terminals.

Entry using the CampusCard is only possible if the CampusCard has been previously topped up with credit on bildungscampus.life and if the terms of use for the payment services have been activated. The CampusCard must be validated on site prior to exit. All CampusCard validation terminals can be found on the site plan in the “Service” section.

Entry with the CampusCard is only possible if the CampusCard has been topped up with credit in advance at bildungscampus.life or if the terms of use for the payment services have been activated.

Otherwise, entry is possible at all times at the standard parking rates (paper ticket). You can find an overview of all rates and parking facilities on the Bildungscampus here.

What do I have to pay attention to when parking in the Parkhaus experimenta?

The Parkhaus experimenta is situated about 10 minutes on foot from the Bildungscampus (Bahnhofstraße 6/1, 74072 Heilbronn). Additional parking bays are available to students when parking using the CampusCard. The following discounted parking rates apply: A fee of 1.50 euro/hour will be charged for each hour begun. From the third hour, a 3.00 euro day ticket will be charged. A 3.00 euro/hour nighttime rate applies between 3a.m. and 6a.m. Alternatively, CampusCard holders may book a 30-day ticket for 40.00 euros via the PaymentPortal service area. (The 10-day Flexticket is NOT valid in the Parkhaus experimenta).

All rates are summarized here in the overview.

Rates & Parking tickets

Which rates apply to CampusCard holders?

On entry using the CampusCard, discounted parking is available to students in the Parkplatz Ost, Parkhaus Ost and Parkhaus experimenta parking facilities. The Parkhaus Mitte parking facilities are available to staff. Depending on the parking duration, the following parking fees will be deducted from the CampusCard upon exit: A fee of 1.50 euro/hour will be charged for each hour begun. From the third hour, a 3.00 euro day ticket will be charged. A 3.00 euro/hour nighttime rate applies between 3a.m. and 6a.m. Alternatively, CampusCard holders may book a 10-day Flexticket (18.00 euros for students / 25.00 euros for staff) or the 30-day ticket for 40.00 euros in the “PaymentPortal” service area on bildungscampus.life.

Standard non-discounted parking rates apply to visitors who do not hold a CampusCard. All rates are summarized here in the overview.

Is there a short-term parking fee for dropping off and picking up school children?

Short-stay visitors to the Bildungscampus are advised to drive into the Parkhaus Mitte and draw a standard paper ticket. Parking fees are only charged if the parking duration exceeds 15 minutes. In addition to that there is a “Kiss & Ride Zone“ behind the Josef-Schwarz-Schule Heilbronn (Bildungscampus 10/Gaswerkstraße).

How does the 10-day-flexticket work?

The 10-day Flexticket consists of a discounted package of 10 individual day tickets which may be used flexibly. In the same way as a standard day ticket, the ticket allows as many entries and exits as desired between 6a.m. and 3a.m. the following morning; after that the nighttime rate applies (3.00 euro/hour).

The 10-day Flexticket is valid for the parking facilities Ost and Mitte of the Bildungscampus. (It is not valid for the Parkhaus experimenta.)

The 10-day Flexticket may be booked in the “Payment Portal” service area on bildungscampus.life (students 18.00 euros/staff 25.00 euros). The 10-day Flexticket may be used immediately after purchase. After purchase, the ticket is valid for one year. (After this time, unused tickets expire, and they cannot be transferred or refunded.)

If a 10-day Flexticket and a 30-day ticket are booked to the CampusCard, the 30-day parking ticket is automatically used first.

How does the 30-day parking ticket work?

The 30-day ticket is valid over 30 calendar days in a row of the same or two consecutive months and costs 40.00 euros. The desired starting date can be individually set during the booking process. The 30-day ticket allows as many entries and exits as desired and includes the day and nighttime rates. (No additional nighttime rate is booked.)

The 30-day ticket may be booked in the “PaymentPortal” service area on bildungscampus.life.
Important: The ticket may not be purchased for use on the same day; it is valid on the following day at the earliest. To activate the ticket, it must always be used for an entry first. The ticket cannot be bought and then used for an exit.

The 30-day ticket is valid for the parking facilities Ost and for the Parkhaus experimenta (for students) as well as the Parkhaus Mitte of the Bildungscampus (staff). The 30-day ticket does not include a parking space reservation or lease. A vacant parking space cannot be guaranteed.

If a 10-day Flexticket and a 30-day ticket are booked to the CampusCard, the 30-day parking ticket is automatically used first

Where can I book a 10-day-flexticket / 30-day parking ticket?

It is only possible to book a 10-day Flexticket / 30-day ticket online via the PaymentPortal service area on bildungscampus.life.

Can the 10-day-flexticket / 30-day parking ticket be changed or cancelled after booking?

Subsequent changes or cancellations are not currently possible.

Is the 10-day-flexticket / 30-day parking ticket renewed automatically?

No. There is no automatic renewal. The ticket can always be booked again as required in the PaymentPortal service area on bildungscampus.life. An automatic reminder is sent by email shortly before expiration of the ticket.

May a 10-day-flexticket / 30-day parking ticket be shared with other people?

No. This is not possible because entry and exit is granted using the personalized CampusCard.

Is there a guaranteed parking space with the 30-day ticket?

No. The 30-day ticket does not include a parking space reservation or lease. A vacant parking bay cannot be guaranteed.

Payment

How is payment of the parking fees effected?

CampusCard holders park at discounted rates. Enter or exit the car park or parking facilities by holding the CampusCard against the reader. Parking fees for hourly or daily parking are automatically deducted from the CampusCard credit balance upon exit. The credit balance can be topped up online in the ”PaymentPortal” service area on bildungscampus.life or at the on-site top-up terminals. Note: It is possible to set up automatic credit top-up on the CampusCard. Furthermore, CampusCard holders receive an email if the credit balance of the card falls below 3.00 euros.

The 10-day Flexticket / 30-day ticket must be booked in advance in the “PaymentPortal“ service area on bildungscampus.life . The ticket is automatically stored on the CampusCard and is recognized by the card reader. Please note: The 10-day Flexticket may be used immediately after purchase. The 30-day ticket is only valid from the following day. If a 10-day flex ticket and a 30-day ticket are booked to the CampusCard, the 30-day parking ticket is automatically used first.

External Bildungscampus visitors receive a paper ticket at the barrier, and this has to be paid for at the ticket machine prior to exit.

I drew a paper parking ticket - may I pay for it using the CampusCard?

No. If a paper ticket is drawn, the ticket must be validated at the ticket machines prior to exit. Discounted parking rates in the designated parking facilities only apply, if the CampusCard is used at entry. In this case, payment is deducted from the credit balance of the CampusCard upon exit.

How can I obtain a receipt for paid parking fees?

An overview of all CampusCard transactions for the last 30 days is displayed in the PaymentPortal service area on bildungscampus.life using the “My transactions” function. If parking tickets are booked to the CampusCard, a small, blue “P” icon will appear on the right side of the respective line, through which you can open and download the receipt as a PDF document. In addition, each time a booking is made, email confirmation is sent.

FAQs Entry & Exit

How does entry and exit function using the CampusCard?

For entry and exit, the CampusCard is held against the card reader at the barrier. Upon exit, payment is automatically deducted from the credit balance on the CampusCard. The credit balance can be topped up online in the ”PaymentPortal” service area on bildungscampus.life or at the on-site top-up terminals.

Important: Since the payment functions constitute an extended CampusCard service, additional terms of use apply to them. To start, register once in the service area "PaymentPortal" under bildungscampus.life to activate the payment function of your CampusCard. Only then is it possible to enter the parking facilities which are subject to fees with the CampusCard. The CampusCard must be validated on site and have a credit balance prior to exit. All CampusCard validation terminals can be found on the site plan in the “Service” section.

All parking facilities may be used by visitors to the Bildungscampus at the standard rates (paper ticket). You can find an overview of all rates and parking facilities on the Bildungscampus here.

From when on can the CampusCard be used to enter the parking facilities??

Since the payment functions constitute an extended CampusCard service, additional terms of use apply to them.To start, register once in the service area "PaymentPortal" under bildungscampus.life to activate the payment function of your CampusCard. Only then is it possible to enter the parking facilities which are subject to fees with the CampusCard.

You will find several cross-access points on the bildungscampus.life platform taking you to the “PaymentPortal” service area. For example, on the start page or in the “CampusCard” navigation section. The CampusCard may be topped up with credit immediately or parking tickets may be booked here.

The CampusCard must be validated on site and have a credit balance prior to exit. All CampusCard validation terminals can be found on the site plan in the “Service” section.

May I drive in and out as often as I like using a day-ticket, a 10-day-flexticket or a 30-day-ticket?

Yes. Within the validity of the day ticket (6.00am until 3.00am), unrestricted entries and exits using the CampusCard are permitted without incurring additional fees.

Is it possible to enter or exit the car park/parking facilities even if there is no credit or the credit balance of the CampusCard is insufficient?

Entry with the validated CampusCard is possible at all times. In order to exit, there must be sufficient credit on the CampusCard to cover the parking duration and the associated fees.

Note: Use the “Automatic top-up” function in the PaymentPortal service area on bildungscampus.life. When the credit balance of your CampusCard falls below an amount defined by yourself, the CampusCard will automatically be topped up by a previously defined amount. Furthermore, each CampusCard holder receives an email reminder as soon as the current credit balance falls below 3.00 euros.

I lost my CampusCard during the parking time. How can I drive out and which fees are incurred?

It is possible to leave the car park using a so-called “loss ticket”. These can be obtained at the parking terminals against payment of a fee.

The CampusCard can be reported lost online at any time via your user account on bildungscampus.life using the “Lost CampusCard” function. As such, the card is blocked and the printing of a replacement card is initiated.
Please note: The printing of a replacement card may be subject to fees.

FAQs CampusRad

How does it work?

Download the Call a Bike app: Download the Call a Bike app from the Google Play Store or Apple App Store and install it on your device. Using the app, reserving and renting bikes is convenient and possible at any time.

Register: In order to be able to use the offer, students and staff at the Bildungscampus and Campus Sontheim have to first register free-of-charge at our cooperation partner Deutsche Bahn. Registration can be done directly in the "Call a Bike" app or on the Deutschen Bahn website. To register, enter the action code CaB_Campus_Heilbronn and the campus ID.

Renting a CampusRad bike

To rent, open the Call a Bike app and click on the red QR code button. Please agree to access your camera to scan the QR code on the bike. Alternatively, you can also enter the bike number manually. The lock unlocks automatically - and let’s go!

Return a CampusRad bike

Return the CampusRad to one of the four stations. The LED on the lock lights up orange as soon as you are in the parking zone. A service fee is not charged with this. Press down the lever on the lock to complete parking. This automatically ends your booking. The LED display now appears green - is thus unlocked for a new booking.

How to make a stopover

You can take a break from driving at any time. To do this, click on "Break" in the app. When the CampusRad is parked, lock the bike with the lock on the back wheel by pressing down the lever. The LED display now lights up orange - the bike is still booked for you.

You can end the pause by clicking "Continue" in the booking. The lock opens automatically and the LED display is green.

How much does the CampusRad bike cost?

A total of fifty CampusRad bikes are exclusively available, free-of-charge for 2 hours (120 minutes) per ride (duration including stopovers). Starting from the 121st minute, 1.00 euro is charged for each additional half hour (30 minutes) started. If the CampusRad bike is not taken back to one of the four rental stations at the end of the ride and is left at a different location instead, a service fee of at least 10.00 euros is charged by the Deutsche Bahn for the return transport.

Where do I find the CampusRad bikes?

There are four stations for rental and return of the CampusRad bikes:

These CampusRad bike stations are marked by small flags on the app’s map. If the CampusRad bikes are not returned to one of the four stations, a service fee of at least 10.00 euros will be charged by the Deutsche Bahn.

FAQs CampusStores

Where are the CampusStores?

The shop.box and the collect.box are located opposite the LIV Library LIV (BC13) and between buildings 12 and 14. Both CampusStores are opened 24 hours a day. Access is granted by app.

Who is allowed to use the CampusStores?

Students and Bildungscampus staff members may use the shop.box and the collect.box. The one prerequisite for access and for collection of the goods is registration in the shop.box and/or collect.box app with the 10 digit CampusCard ID. Students and Bildungscampus staff members will find this on their CampusCard.

Where do I find the shop.box and collect.box apps?

Both apps are available by calling up shop.box and/or collect.box in the Google Play Store or in the Apple App Store and may be conveniently installed and set up at home.

Apple App Store
shop.box and collect.box

Google Play Store
shop.box and collect.box

How does shopping in the shop.box work?

The shop.box works just like a small cash and carry. In the course of this, access and billing of the purchases is settled via the shop.box app. The CampusCard ID is the prerequisite for registering in the app. Payment is effected using the Klarna account.

This may be opened during the app registration. Existing accounts may also be used. Entry to the shop.box is granted via a QR code. When the shop.box app is open, a QR code may be generated by shaking the smartphone. The entrance as well as the QR code scanner needed for entry are located on the right-hand side. The QR code must be scanned here. When the door opens, access is only granted to the entry foyer. As soon as access to the shop.box is granted, shopping can begin.

In der shop.box wird das Smartphone nicht gebraucht. The smartphone is not needed inside the shop.box. You can shop normally by removing products from the shelf or replacing them. You may also use your own shopping bags. If a product is damaged, this may be placed in the storage compartment in the exit area. Shopping is ended automatically upon leaving the shop.box. All articles which leave the CampusStore are placed in the virtual shopping cart and are booked from the Klarna account by direct debit. The invoice may be viewed in the shop.box app or be sent by e-mail.

How does shopping in the collect.box work?

The collect.box comprises a modern goods vending machine. What is particularly interesting is that the goods can be selected on site at the terminal or may be conveniently put together and reserved via app. Registration in the collect.box app is necessary to shop on site or to reserve articles because it regulates access, collection of goods and billing. The CampusCard ID is necessary for registering in the app. Payment is effected using the Klarna account. This may be opened during the app registration. Existing accounts may also be used. Shopping on site takes place directly at the terminal. To do this, a QR code must first of all be generated in the app which is needed for login at the QR code scanner of the collect.box terminal. Afterwards, the desired articles may be selected and placed in the shopping basket. To finalize shopping, the shopping basket must be confirmed as normal. The shopping basket is processed immediately and made available at the goods collection point to be taken away.

If you know exactly which items you want to purchase, then you can conveniently tick off your shopping list via the app from anywhere. A shopping basket can be put together and reserved using the app. The reservation is valid for 24 hours. After that, the shopping basket must be confirmed and collected in the collect.box. To do this, the QR code of the reserved shopping basket is scanned at the terminal. If needed, it is possible to change the articles here. Once you've ticked off the complete shopping list, the order is confirmed at the terminal and everything is made available at the goods collection point to be taken away. Shopping ends automatically as soon as all articles have been issued in full. At this moment, direct debit billing of the shopping cart is initiated with Klarna. The invoice may be viewed in the collect.box app or be sent by e-mail.

Who can I approach with questions about the CampusStores?

Has a glass fallen down, isn’t the app working properly or is there a complaint about a purchase? The quickest way to report is via the contact options in the app. Two e-mail addresses have been set up for queries just in case the app is unavailable: support@shopbox.schwarz and support@collectbox.schwarz.